 |
耆萃匯系列 ― 種出有機與健康分享會 Network of Ageing Well for All (NAWA): "Planting organic and health" sharing session |
|
|
|
耆萃匯自我進修系列﹕身心靈健康 Network of Ageing Well for All (NAWA) self-learning series: Physical and mental well-being |
|
|
|
其他活動
Other activities in Hong Kong |
|
「防衰老 齊起動」 Frailty Screening & Anti-frailty Educational Talk |
|
|
||
|
美國 - 香港2018會議：跨越時間和環境的老齡化 U.S.-Hong Kong 2018 Conference： Aging across Time and Contexts |
|
|
|
老年學資訊
Geriatric information |
|
如何成為長者及年齡友善商戶? How to be an Age-friendly Business? |
| 在商店林立的香港，要建構一個長者及年齡友善的城市，商店的參與當然是重要的一環。為讓商戶更理解長者的需要，英國AGE UK 於2017年出版了一本有關長者及年齡友善商店的刊物---"Age-friendly business: Valuing and including older consumers in supermarkets and service companies"，鼓勵超級市場及服務公司融入及關注年長人士的需要。當中更提供一系列的"TOP TIPS"建議讓商店作為參考以提昇長者友善程度﹕ In Hong Kong, the involvement of the business to build up the Hong Kong to become age-friendly city is very important. In 2017, the AGE UK had published a publication about Age-friendly business, called "Age-friendly Business: Valuing and including older consumers in supermarkets and service companies", to encourage businesses, supermarket and service companies to concern and have better understanding the needs of the older customers. It also offers a series of "TOP TIPS" suggestions for shops as a reference to enhance the age-friendliness of the business. |
|
|
Age-friendly business TOP TIPS 長者及年齡友善商戶貼士 |
||||
|
T |
Toilets and seats
洗手間及座位 |
Provide appropriate toilets and seating, essential facilities that give some people the confidence to go shopping at all.
提供充足的洗手間、座位及重要的設施，讓不同需要的人士能安心地在商戶/商場內購物。 |
|
|
|
O |
Online 上網 |
Ensure websites are well-designed and useable for everyone, and provide a non-frustrating delivery service. 提供送貨服務，並確保網站的設計方便不同人士使用。 |
|
|
|
P |
Paying 付款 |
Support people who cannot use self-service channels, and provide dementia-friendly checkouts. 為未能使用自助模式的人士提供支援，並設立認知障礙友善櫃位。 |
|
|
|
T |
Telephone 電話 |
Ensure call handlers speak clearly and at the right pace, with patience and respect, and reduce the use of telephone menus.
確保接線生有耐性、聲線清晰及合適語速。 |
|
|
|
I |
Don't ignore 勿忽略 |
Do not ignore older shoppers or make assumptions about what they want to buy or what help they need. 勿忽略年長僱客。 |
|
|
|
P |
Point out 指示 |
Support older people to navigate stores, being on hand to show them where items are and designing a safe environment. 為年長顧客作導航，並設計一個舒適及安全的環境讓長者購物。 |
|
|
|
S |
Service 服務 |
Provide excellent customer service, including polite, helpful, patient and 'human' staff who don't spout jargon. 提供良好的顧客服務，包括友善及耐心等。 |
|
|
|
資料來源 Source
Age UK 2017, Age-friendly business: Valuing and including older consumers in supermarkets and service companies.
|
||||
香港的長者卡優惠
